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Privacy Policy

This Privacy Policy outlines CYCAAS ’s approach to Information Assurance and Security to satisfy its commitments beneath the appropriate laws and controls . This Security Approach applies to your Personal Information which is processed by us, whether in physical or electronic mode.

While you’ll be able to browse the stage (Site and App collectively alluded to as “Platform”) from nations exterior of India, however please note we don’t offer any product/service beneath this Stage exterior India. By going to the stage or giving your data, you explicitly concur to be bound by this Security Approach and concur to be administered by the laws of India counting but not constrained to the laws applicable to data security and security. If you are doing not concur if you don’t mind don’t utilize or get to our Platform.

In this Protection Approach, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ might have the implications given to them within the pertinent security laws .

We are committed to treating information security truly. It is critical simply know precisely what we do along with your Individual Information.

Throughout this record, “we”, “us”, “our”, “ours”, “CYCAAS” allude to CYCAAS . Wherever we have said ‘you’ or ‘your’ or ‘Customer’, this implies YOU

WHO WE ARE

CYCAAS may be a company joined and enlisted beneath the arrangements of the Companies Act, 2013 and having its enrolled office Casario Genevia d/ 304,palava city  Mumbai 42124. CYCAAS is locked in within the trade of encouraging offering, promoting and retailing restorative and excellence items (“Business”) through the e-commerce Stage created and claimed by CYCAAS and/or its parent company Techuniverse Solution Pvt Ltd, and/or its members or offline stores / occasions to conduct its Business.

ROLES WE PLAY

We play the part of a Information Controller when we collect and handle Personal Information approximately you.

We play the part of a Information Processor when we collect and handle Personal Information on sake of another Information Controller

OUR COMMITMENT

We commit to ensuring your protection and consequently our Personal Information taking care of hones are persistently looked into to guarantee compliance with the pertinent Security laws and regulations

PERSONAL Data Accumulated BY CYCAAS

The data we learn and accumulate from you, individual or something else, is utilized to enroll you, confirm your personality to allow you to utilize the app, attempt exchanges (counting to encourage and handle installments), communicate with you, convey any limited time offers, administrations or updates associated with CYCAAS, and generally keep up your accounts with us. We moreover utilize this data to customize your encounter and make strides CYCAAS.

INFORMATION YOU Give US:

We get and store any data you give whereas utilizing CYCAAS, or provide us in any other way. You’ll be able select not to supply certain data, but at that point you might not be able to utilize CYCAAS. We utilize the data merely give for such purposes as opening your account, preparing your exchanges, reacting to your demands, and communicating with you

INFORMATION WE COLLECT About YOU:

We get and store certain sorts of data at whatever point you associated with us. For illustration, like numerous websites, we utilize”treats,” and we get certain types of data when your web browser gets to our Administrations. We may too receive/store data approximately your area and your versatile device, counting a special identifier for your device. We may utilize this data for inside investigation and to give you with location-based administrations, such as advertising, look comes about, and other personalized content.

We get and store certain sorts of data at whatever point you interact with us. Depending upon the locale from where you may be getting to our Stage and as per pertinent laws:

You may be served distinctive sorts of treats such as entirely necessary cookies, execution treats etc. For illustration, In the event that you’re an international user accessing our Stage, we only collect strictly vital information for the working of our Platform.

INFORMATION FROM OTHER SOURCES:

We might get data around you from other sources, such as overhauled conveyance and address information from our carriers, which we utilize to redress our records and provide your another purchase more easily.

CATEGORIES OF Individual INFORMATION

Categories of Personal Information collected and handled by us are as follows:

Demographic & Character data

Contact subtle elements such as Title, mail address, contact number, shipping address, nation, date of birth, profile picture
Open information and public records such as data around YOU that’s straightforwardly accessible on the internet
Details such as Exchange sum, Bank Title, Card Sort, Card number.
Online Identifiers and other Specialized Data

Location subtle elements such as data we get around your area, IP address, logs, or from where you interface a computer to the internet
Technical points of interest such as gadget data, area and arrange carrier once you utilize our portable applications
Communications subtle elements such as the Metadata and other Individual Data we get from communications done through e-mails, SMS, moment messages and calls
Usage information subtle elements such as information approximately how you employ our Stage or web-based properties, pages seen, etc.
CONSENT
By utilizing the Stage and/ or by giving your data, you agree and consent to us collecting, putting away, handling, exchanging, utilizing and sharing of your individual data (counting touchy individual data as per appropriate law) that you just disclose on the Stage with third parties or benefit suppliers for the purposes set out and in understanding with this Security Policy.

PURPOSES OF GATHERING YOUR Individual INFORMATION
We utilize your individual data to function, give, create, and make strides the items and administrations. These purposes include:

PURCHASE AND Conveyance OF Items AND SERVICES

We use your individual data to require and handle orders, deliver items and services, process installments, and communicate with you almost orders, items and services, and special offers.

Provide, Troubleshoot And Progress CYCAAS

We use your personal data to supply usefulness, analyze execution, settle mistakes, and make strides the convenience and adequacy of the CYCAAS.

REASONS FOR Unveiling YOUR Individual Data TO OTHER PARTIES:
We may uncover your Individual Data to others where it is legal to do so counting where we or they:

have a legitimate commitment to do so, e.g. to help with identifying and avoiding fraud,
have prerequisite in association with administrative detailing, case or declaring or guarding lawful rights and interests
have a genuine trade reason for doing so
want to send you data and limited time fabric with respect to our items and services,
have inquired you for your assent to share it, and you’ve agreed
Improve your online involvement for utilizing our product.
to secure the security of any individual, or to ensure our rights or the rights of those who utilize our items & services.
TO WHOM YOUR Individual Data MAY BE DISCLOSED:
We may uncover your Individual Data for the over purposes to other parties including:

Other gather companies and any subcontractors, operators or benefit suppliers who work for us or give administrations to us or bunch companies (counting their representatives, sub-contractors, benefit suppliers, chiefs and officers)
Law Authorization Specialists, Government Specialists, courts, debate determination bodies, our controllers, reviewers and any party designated or asked by our controllers to carry out examinations or reviews of our activities
Statutory and administrative bodies and specialists (counting the government) exploring offices and substances or people, to whom or some time recently whom it is required to reveal the Individual Data as per the pertinent law, courts, legal and quasi-judicial specialists and tribunals, mediators and intervention tribunals
Overseas regulators
Anybody else that we’ve been teaching to share your Individual Data with by you
CROSS-BORDER Information TRANSFER
Personal Data we hold approximately you will be exchanged to other nations exterior your private nation for any of the purposes depicted in this Protection Policy.

You get it and acknowledge that these nations may have contrasting (and possibly less rigid) laws relating to the degree of secrecy managed to the data it holds which such data can ended up subject to the laws and divulgence necessities of such nations, counting divulgence to legislative bodies, administrative organizations and private people, as a result of appropriate administrative or administrative request, court arrange or other comparable prepare. In expansion, a number of nations have assentions with other nations giving for trade of data for law requirement, charge and other purposes.

If we transfer your Individual Data to third parties for purposes expressed in this Security Arrangement, we’ll utilize best endeavors to put in put suitable controls and shields to ensure that your Individual Data is kept exact, enough secured, and handled as it were for specified and sensible purposes in a way that’s reasonable, straightforward and includes a legal premise, and is put away for not than is completely necessary.

Data Security

We are committed to ensuring your Individual Data in our care. We take sensible steps to guarantee suitable physical, specialized and administrative safeguards are in put to secure your Individual Data from unauthorized get to, change, transmission and cancellation. We work to secure the security of your individual data amid transmission by utilizing encryption conventions. We utilize multi-layered controls to assist secure ourframework, continually observing and making strides our applications, frameworks, and forms to meet the developing requests and challenges of security.We guarantee that the third parties who give administrations to us beneath fitting contracts, take fitting security measures to secure your Individual Data in line with our policies.

Retention and Transfer of Data

We keep the Individual Data we collect around you on our frameworks or with third parties for as long because it is required for the purposes set out in this Security Approach and for legal or administrative reasons. We’ll as it were utilize your Individual Data for those purposes and will make beyond any doubt that your Protection is secured. We should take reasonable steps to erase or for all time de-identify Individual Data that’s not needed.

LINKS TO OTHER WEBSITES

Our Stage may contain joins to websites of other associations. This protection arrangement does not cover how that association forms Individual Data. We energize you to perused the security approaches on the other websites you visit.

Children’s Privacy

Our platform is coordinated to be utilized by grown-ups as it were. In case you’re not an grown-up, whereas you’ll see at our location, you ought to not make a buy, enlist, or yield Personal Information to us. We or our partners /members don’t intentionally collect data from minors.

Your Rights As A Customer

We get it that after you interact with CYCAAS, you have got rights over your PPersonal Data. These rights include giving sensible steps to permit you to get to your Personal Data, rectify any blunders among others. Within the event simply are not fulfilled with our reaction or have uncertain concerns, you’ll be able get in touch with us .

CUSTOMER GRIEVANCE REDRESSAL POLICY


1.Background

Customer fulfillment is one of the key center range and necessarily portion of CYCAAS’s establishing standards and commerce approaches. We emphatically accept that client fulfillment is the foremost imperative figure within the development and improvement of our trade and hence, at CYCAAS we have embraced client centricity as a need in creating our commerce forms. This Client Grievance Redressal Approach outlines and diagrams the system for tending to client grievances.

2.Objective

The objective of this Grievance Arrangement is to supply a framework:

to guarantee arrangement of opportune and successful determination of issues raised by customers.
to keep clients educated approximately the way in which they can reach out to us to resolve their inquiries and grievances.


3.Principles administering the Grievance policy

Policy on grievance redressal is represented by the taking after principles:

Customer might be treated decently at all times.
Issues raised by clients are continuously gone to with affability and in time.
Customers are given with successful and palatable determination inside sensible time period.
Customers are completely educated of roads to heighten their issues/ grievances in case they are not completely fulfilled with the reaction to their complaints.


4.Customer Support

Any client can reach out to our Client Back group/ agent through telephonic or electronic mode within the taking after way.

Email client benefit at
For all nearby clients: info@cycaas.com
Call at
Phone: 7439688393 (Mon to Sat, 8AM to 10PM and Sun, 10AM to 7 PM)
Lodge a ticket with the Client Benefit Team
The client may. Select to hold up a complaint . A ticket number should be given on customer’s enrolled e-mail address for each complaint held up through which the buyer can track the status of the complaint. On response/follow up calls or emails, The Client Benefit agent may inquire for the ticket number from the client for confirmation purpose.
Chat with our Client Benefit Team

Specific complaint numbers will be given to the complaints held up by the clients to assist them track the status of their complaints.

Customers will be advertised a client bolster office amid the trade hours (Mon to Sat, 8AM to 10PM and Sun, 10AM to 6 PM)


5. Ought to Know:

CYCAAS DOES NOT request private subtle elements like your OTP/CVV/PIN/Card Number/ Bank account subtle elements through any implies. CYCAAS never call users/customers with offers, rebates on items and advertising free gifts.
Scamsters/fraudsters endeavor different strategies such as ‘phishing’, to contact, impact and swindle buyers. CYCAAS routinely cautions its clients against sharing any individual or installment touchy data with obscure people as such sharing leads to unauthorized utilize and/or extortion and ensuing budgetary loss.
CYCAAS should not be at risk for any misfortune, harm, cost brought about by a client where the client has shared individual and/or installment delicate data with scamsters/fraudsters.
We too ask and energize our clients to report such endeavorsor episodes to our Grievance officer (or Customer care) to empower us to investigate and investigate lawful recourse.

CYCAAS depends on installment accomplices and banks. In certain cases including payment/refund issues, we might see a delay as that’s past our control once we pass the examination to them in any case, we attempt our best not to surpass timelines expressed in this arrangement.