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Organic Cosmetic

Cancellation Policy

Cancellation


Cancellation some time recently shipment (As it were substantial on orders set & conveyance in India):

If the arrange of the item(s) simply need to cancel has not been transported however, you’ll be able raise your cancellation ask by means of the taking after courses :

Via ‘My Orders’ section

Go to your account > Press on ‘Orders’ > Go to the arrange you need to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your arrange that you just would like to cancel and give the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be cancelled and your discount will be processed.

Via the Assistance Center

Click on ‘Have a Concern’ > ‘Write To Us’ > ‘Submit a Request’ > Give us along with your arrange ID subtle elements and your ask to cancel your order. > Our benefit agent will survey your inquiry and return in 24 hours.


Via Mail or Call

Send an e-mail to our client back group at info@cycaas.com to cancel your arrange in conjunction with your arrange ID subtle elements. Or call us on 7439688393 (Monday To Saturday, 8AM to 10PM and Sunday 8AM to 7PM).


How will I get discounted for the cancelled orders and how long will this prepare take?

In case of cancellation some time recently shipment, we start the discount inside 24-48 trade hours after accepting the cancellation request.

In case of cancellation once the shipment has as of now been dispatched or in case it is being returned, we prepare the discount once the items have been gotten and confirmed at our warehouse.

For installments done through credit/debit cards or net banking, the discount will be started to the same account from which the installment was made inside 24-48 commerce hours of us getting the items back. It may take 5 trade days for the sum to reflect in your account.

We don’t offer wallet discounts for cancellations.

What in the event that I utilized markdown vouchers or devotion focuses amid time of installment and I need to cancel my order?

Discount vouchers are planning for one-time utilize as it were and should be treated as utilized indeed on the off chance that you cancel the order.
If you had recovered devotion focuses for an order, the same will be credited back to your account within the case of a cancellation.

Returns, Substitutions and Refunds


How do I return an item purchased on CYCAAS?

Indian Orders:

CYCAAS offers its clients an ’Easy return policy’, wherein you’ll be able raise a return/exchange ask of a item inside 15 days of its conveyance. We moreover acknowledge fractional returns wherein you’ll be able raise a return ask for one or all items in your order.

Step 1: Take after one of the taking after steps:
Go to ‘Account’ section
Click on ‘Orders’. Go to the order and select ‘Have a Concern’. Continue with reason for return.
Via Offer assistance Center
Click on ‘Write to us’ > Press on ‘Submit a Request’ > Give us along with your arrange subtle elements alongwith your pertinent ask. Compassionate share an picture of the item and the receipt for our reference
Via Email
Share an mail to our Client back team at info@cycaas.com inside 15 trade days of accepting the order.
Step 2: Once your ask is gotten, based on the result of the return raised, we are going choose the thing from you. We are going start the discount or substitution process only on the off chance that the products are gotten by us in their unique bundling with their seals, names and bar-codes intact.
Note: On the off chance that it may be a case of substitution, it is subject to the accessibility of stock. In cases when a substitution may not be accessible, we’ll discount you the complete amount.

Which are the things that cannot be returned/exchanged?

Returns will not be acknowledged beneath the taking after conditions:

Product is harmed due to misuse/overuse
Returned without unique bundling counting, cost labels, names, unique pressing, freebies and other adornments or in case unique bundling is damaged
Serial Number is altered with.
Defective items that are not secured beneath Seller/Manufacturer’s warranty
Product is utilized or altered
If request is initiated after 15 commerce days of arrange delivery
Free item given by brand
Categories not qualified for Return:

Customized Items (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are accessible amid select advancements and requested on demand
Personal care machines cannot be returned due to cleanliness issues
Please note: For certain showcasing campaigns or mega deal periods, uncommon return/exchange/refund rules may apply. Information regarding this can be visible on the advancement pennant. For any clarification, if it’s not too much trouble feel free to contact our client care.

I have gotten a damaged or flawed item/wrong item in my arrange, how ought to I proceed?

Our shipments go through thorough quality check forms some time recently they take off our stockroom. In any case within the uncommon case that your item is harmed amid shipment or travel, you’ll be able ask for a substitution or cancellation and refund.

If you have got gotten an thing in a damaged/defective condition or have been sent a off-base item, you’ll take after a number of basic steps to start your return/refund inside 15 days of getting the order:

Step 1: Take after oneof the taking after steps:
Go to ‘Account’ section
Click on ‘Orders’. Go to the arrange and select ‘Have a Concern’. Continue with reason for return.
Via Offer assistance Center
Click on ‘Write to us’ > Tap on ‘Submit a Request’ > Give us together with your arrange subtle elements alongwith your pertinent ask. Compassionate share an image of the item and the receipt for our reference
Via Email
Share an mail to our Client back group at info@cycaas.com inside 15 trade days of receiving the order.
Step 2: Once your ask is gotten, based on the outcome of the return raised, we are going choose the thing from you. We are going start the discount or substitution handle as it were in the event that the products are gotten by us in their unique bundling with their seals, names and bar-codes intact.
Note: On the off chance that it may be a case of replacement, it is subject to the accessibility of stock. In cases when a substitution may not be accessible, we are going discount you the total amount.

Do I have to return the free blessing when I return a product?

Yes. The free gift is included as a portion of the thing arrange and should be returned together with the initially conveyed product.

Can I return portion of my order?

Yes. A return can be made at thing level and in the event that you have got requested different items, you’ll start a return/replacement/refund for any person thing. Be that as it may, any item being returned should be returned in full counting all components as well as any complimentary endowments or items which came along with it.

How will I get discounted for the returned orders and how long will this prepare take?

In case of a return/replacement/refund, we handle the discount once the items have been gotten and confirmed at our warehouse.

For installments done through credit/debit cards or net managing an account ,the discount will be started to the same account from which the installment was made inside 24-48 trade hours of us accepting the items back. It may take 5 trade days for the sum to reflect in your account.
For cash on conveyance exchanges ,we are going start a bank exchange against the discount sum against the charging subtle elements shared by you. This handle will be completed inside 24-48 commerce hours of us getting the items back. It’ll take 5 trade days for the sum to reflect in your account.
In expansion, we moreover give the hassle-free alternative of refund through cycaas coupons, which can be utilized amid future buys.